Refund and Returns Policy

Refund and Return Policy for Mottopolarisparts

At Mottopolarisparts, we want you to be completely satisfied with your purchase. If you’re not happy with your order, our refund and return policy is here to help.

Return Eligibility

You may return items within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • Items must be unused, in their original packaging, and in resalable condition.
  • Proof of purchase (order number or receipt) is required.

How to Initiate a Return

  1. Contact Us: Email our customer service at Info@Mottopolarisparts.com Info@Mottopolarisparts.com to request a return authorization.
  2. Prepare Your Return: Pack the item securely in its original packaging. Include a copy of your receipt and a note with your order number and reason for return.
  3. Ship the Item: Send the item to the address provided by our customer service team. You are responsible for return shipping costs.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Non-Returnable Items

Certain items are non-returnable, including:

  • Customized or special-order products.
  • Items marked as final sale.

Exchanges

If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost.

Contact Us

For any questions regarding our refund and return policy, please reach out to us at:

Email: Phone: (530) 217-3553

Thank you for choosing Mottopolarisparts! Your satisfaction is our priority.